V Care Unlimited

• Hourly On-site Rate $ NA
• Remote and phone support in quarter hour increments
• Emergency Response Time – 1 Hour Guaranteed
• 24/7 Remote monitoring of server stability, unusual events, backup, firewall
• Executive Summary Monthly Report
• AVG Anti-Virus licensing, installation, and update management
• CounterSpy Anti-spyware licensing, installation and update management
• Unlimited remote Microsoft patch management
• Quarterly Virtual CIO review and planning meeting
• Creation of AUP (acceptable user policy)
• Spyware monitoring and removal
• Adding and removing users
• UNLIMITED TECHNICAL SUPPORT, REMOTE AND ON-SITE, INCLUDING PROJECTS*

*     excludes telephony, cabling, web-design, and programming code